Terms of service (public offer)

1. Parties and general terms

The Provider is Individual entrepreneur Zolotarev Mikhail Igorevich (INN 773319471109, OGRNIP 319774600026268). The Customer is a business or individual who accepts these terms. The service is available at get5stars.ru and in the account area at app.get5stars.ru.

Acceptance of the offer is the payment for the service or the start of its use (including during the free trial). From that moment the agreement is concluded on the terms of this offer.

2. Subject of the agreement

The Provider grants the Customer access to the get5stars cloud service. Customers have two plans: Free and Pro. A trial and a partner-programme bonus are sources of Pro access, not separate plans:

• Free — a neutral location page and QR code with links to review platforms, editable name, logo and colour, mandatory get5stars branding, and the full Overview screen with page-open and outbound-click statistics and their dynamics. Any location not covered by Pro runs on Free, and the number of such locations is not limited. Free does not include prizes, review monitoring and review import, Telegram alerts, review filtering, contact before the game, or AI reply drafts.
• Pro — per location: the wheel or a single prize per review, review import from the platforms (new-review monitoring) and Telegram alerts, AI drafts of replies to reviews, plus review filtering and contact before the game: a guest with a low rating may send the text to the Customer privately instead of publishing it on a platform, and the Customer may ask the guest for a contact before the game. The choice always stays with the guest: the service never prevents publishing a review on a platform. In the prize mechanic a guest leaves a review at any rating and receives a guaranteed prize from the Customer; staff have a prize-redemption console. The mechanic is a promotional event and is not a lottery.

The service is intangible (a digital service, software access); no physical goods are shipped. Country of origin of the service — Russia. The service is provided remotely over the Internet.

2.1. Allocation of roles

The Provider supplies software. The promotional events are run by the Customer — by their own means, in their own name and at their own expense. The parties expressly agree the following allocation of roles:

• The Customer is the organiser of the promotional event (the «promo») within the meaning of art. 9 of 38-FZ «On Advertising»: they define the prize pool, the dates and the redemption procedure, hand the prizes to guests, and are responsible for compliance with the requirements for running the promo. The Provider is not the organiser and does not supply the prizes.
• The Customer is the controller (operator) of guests’ personal data within the meaning of art. 3 of 152-FZ: they determine the purposes and the scope of guest data processed and obtain the guests’ consent. The Provider processes guests’ personal data solely on the Customer’s instruction (part 3 art. 6 of 152-FZ), on the terms of section 8 of this offer.
• For the personal data of the Customer and their staff (account, payment and contact data) the Provider is the controller.
• The obligation to notify Roskomnadzor of the processing of guests’ personal data (art. 22 of 152-FZ) rests with the Customer as the controller.

The service shows the guest the organiser and personal-data controller details as supplied by the Customer: the location’s name, plus the Customer’s legal name and INN where the Customer has filled those fields in. The Customer undertakes to supply accurate organiser details and keep them up to date, so that a guest can tell who is running the promo and who owes them the prize (art. 9 of 38-FZ). The Provider does not verify the details the Customer supplies.

3. Access, timing and regions

Access to a paid feature is granted automatically right after the bank confirms payment — usually within a few minutes, with no wait and no physical delivery. The service runs continuously, except during scheduled maintenance and circumstances beyond the Provider’s control. No service level agreement (SLA) is concluded between the parties.

The service is provided remotely and is available in the Russian Federation and other countries — anywhere with Internet access. There are no regional restrictions on providing the service.

4. Price and payment

Free costs 0 RUB indefinitely, for any number of locations, while the account and location exist, subject to fair-use and abuse-suspension rules. Pro is billed separately for each location: 990 RUB/mo on the monthly term and from ₽590/mo on longer terms. Current tariffs and term discounts are on the Pricing page. Prices are in Russian rubles.

Each location has a separate subscription, billing period and payment method for renewal — a bank card, or, where paying via SBP is available in the account area, a bank account bound through it. Paying, cancelling the subscription, or replacing the payment method for one location does not change other subscriptions in the same account. Each location’s trial end date is shown in the account area; an individual trial extension does not enable automatic charges.

Payment is made online: by Visa, Mastercard or MIR card, or via T-Pay, or — where paying via the Faster Payments System (SBP) is available in the account area — via SBP as well. All payments are processed by JSC «TBank» internet acquiring (tbank.ru). For a card payment, card details are entered on the bank’s secure payment page; for an SBP payment, the Customer confirms it in their own bank’s mobile app via a QR code or a link. The full card or account number and the card’s CVV are never given to the Provider; what the Provider does receive and store for auto-renewal is set out in section 7 and in the Privacy Policy.

The service is billed by subscription with automatic renewal. The Customer turns on auto-renewal by a separate act — ticking a dedicated checkbox in the account area before paying; the box is not pre-ticked, and the exact charge amount and its frequency (1, 3, 6 or 12 months, depending on the tariff) are shown next to it. With that tick, charges repeat at that frequency until the Customer cancels the subscription. Without that tick, the payment is one-off.

A location can be paid for by any available payment method, regardless of which method is already saved for auto-renewal and of whether the consent box is ticked. If the box is ticked, the method used for that payment is saved for auto-renewal, and the previously saved method is replaced once the bank confirms the new binding; the consent is recorded anew, together with that payment. If the box is ticked and auto-renewal for the location is off at the time of the payment (the Customer has withdrawn it, or the previously saved method is not used for auto-renewal), the previously saved auto-renewal data is deleted as soon as that payment starts, without waiting for the bank to confirm: it is no longer needed for anything, and auto-renewal will turn on only with the method the bank confirms. If the box is not ticked, the payment is one-off: no new payment credentials are saved, the previously saved payment method is neither replaced nor deleted, and auto-renewal on it continues on the consent already given. If nothing is saved for the location, auto-renewal does not turn on without the tick.

A new method becomes the location’s auto-renewal method only once the bank confirms it: for a card, after the bank successfully authorises the payment, if the bank has saved the card; for SBP, once the bank confirms the account binding, usually within a few minutes of the payment. If the bank never confirms the SBP binding, the paid period stands in full, and auto-renewal either continues from the previously saved payment method (a card or an SBP account), if it is still saved for the location, or turns off. The Provider notifies the Customer of what the renewal will be paid by, in the connected notification channel (Telegram); no notice is sent if by that time the Customer has paid for the location by another method themselves, or the payment has been refunded. The current payment method and the state of auto-renewal are always shown in the account area, in the «Billing» section.

The date and time the box was ticked, the Customer’s IP address, and the edition of this offer in force at that moment are recorded together with the payment on which the tick was given. As soon as the bank confirms the card or account binding, that record becomes the consent record for the saved payment method. If the binding never happens, the record stays with the payment, but no charges are made under it.

Pro trial access is granted automatically when a location is created: 14 days with no card and no separate confirmation. With a valid personal invitation, the account’s first location gets 30 days; later locations get the ordinary 14. A location re-created with the same review-platform link receives no second trial. When Pro ends, review import and alerts stop and the prize promotion pauses, while already issued prizes remain claimable until the ticket deadline; the location keeps working on Free. Moving a location from a prize promotion to the neutral Free page happens only after the owner explicitly confirms the conversion, and printed materials with the old terms must be replaced.

The Provider uses the simplified tax system; VAT is not charged to the Customer. A fiscal receipt (54-FZ) is issued for each payment and sent to the Customer’s email.

4.1. Partner programme and bonuses

A participant receives a permanent personal link and may choose a personal code once. The first valid invitation link may be retained in the invited person’s browser for up to 60 days; an ordinary visit through another link does not replace it or renew that period. Before registration, the invited person may explicitly enter another valid personal code and replace the saved participant without extending the original 60-day period. Browser settings can block or remove this record. A person cannot apply their own link or code.

After registration, the invitation is bound to the account once and cannot be replaced. While the account has no locations, the invitation has no deadline from registration: the first location created gets 30 Pro days instead of the ordinary 14. If the first location already exists, the code can be applied before the first payment and within 30 days of the start of that location’s trial; it extends only that location, and only to day 30 from its start: if 20 days have passed, 10 remain. It never touches another location and never restarts anything. Opening Telegram does not carry the browser invitation across. After signing up through Telegram, the invited person may enter the participant’s personal code in web billing before the first payment; before the first location exists, time does not run from registration, and afterwards the same 30-day deadline applies.

After the invited account makes its first qualifying payment for the service, the participant receives one noncash bonus: 30 days of service for one location selected by the participant. A bonus is not money, cannot be exchanged for cash or transferred to another person, and does not expire. Bonus days may be added around already scheduled access periods; the account area shows the resulting continuous access date.

A full refund of the first payment reverses an unused bonus. If the bonus has already been used, the granted days remain and the next earned bonus offsets the reversal. A partial refund does not reverse the bonus.

5. Cancellation and refunds

The Customer may cancel the subscription at any time in the account area with one click. After cancellation the next automatic charge is not made, and access to the service for that location remains until the end of the already-paid period, after which the subscription for that location ends.

If a location has a saved SBP account, the Customer may switch off its autopayment in their own banking app at any time. The Provider treats that switch-off as the Customer’s refusal to have those payment credentials used: once the bank refuses a charge on the saved binding, the Provider stops attempting charges, deletes the saved token and notifies the Customer. The paid period stands in full and auto-renewal turns off; the agreement remains in force, and the next period can be paid for in the account area by any available method. If no payment follows, the subscription for that location is suspended at the end of the paid period.

The Customer may at any time refuse to have the saved payment credentials (a card or an SBP account) used — in the account area, in the «Billing» section, or by contacting support at the details given at the end of this section. From the moment such a refusal is received, the Provider stops any charges on those credentials and deletes the saved service token; the paid period stands until it ends. Refusing the use of the credentials does not require cancelling the subscription and does not affect services already provided. Separately, at their own discretion, the Customer may remove the account binding in their own bank’s app.

As the service is access to a working product provided continuously, payment for an already-used period is non-refundable. A refund for a paid but not-yet-used period is available on request to support. An approved refund is normally issued the same way the payment was made: to the same card, or via SBP to the same account. Where a refund by the same route is impossible — for instance the card has been reissued or the account closed — the refund is made to other details of the Customer, agreed with them while the request is handled. The refund is made no later than 10 calendar days from the day the request is received; with an SBP refund the money normally reaches the account within a few minutes of the refund being processed. After a refund, the subscription for that location ends, auto-renewal turns off, and the location moves to the Free plan.

For cancellation, a refund, or any billing question, email support@get5stars.ru, message Telegram @zolotarev_mi, or call +7 930 600-36-30.

6. Rights and obligations

The Provider will grant access to paid features, keep the service operational and handle support requests. The Customer will use the service in line with the law and the review platforms’ rules, provide accurate data, and not use the service for review fraud, fake reviews or other bad-faith actions.

The «Prize for a review» mechanic is run as a promotional campaign under advertising law. A prize is given for the fact of an honest review with any rating; rewarding only positive reviews is not allowed. Whether a specific review is published is decided by the platform’s moderation.

7. Personal data and security

Personal data is processed under Russian data-protection law (152-FZ) and the Privacy Policy. Data exchange between the user’s device and the service is encrypted (HTTPS/TLS). Full card details are handled by the acquiring bank (JSC «TBank», PCI DSS); where paying via SBP is available in the account area, the bound account’s details are handled by the payer’s bank and JSC «NSPK» under the SBP rules. The full card or account number and the card’s CVV are never given to the Provider. The service data the Provider does receive from the bank and store for auto-renewal is listed in the Privacy Policy.

8. Instruction to process guests’ personal data

This section is the Customer’s (the controller’s) instruction to the Provider to process guests’ personal data under part 3 art. 6 of 152-FZ. It takes effect when the offer is accepted and lasts until the agreement ends. Consent from data subjects is obtained by the Customer; the Provider does not obtain such consent (part 4 art. 6 of 152-FZ).

Personal data processed under the instruction: the guest’s phone number, the guest’s name (if given), the rating and text of the review left by the guest, details of the prize issued, the date and time of participation, technical information about the device (visitor identifier, IP address), and the date and time consent was given.

Operations performed: collection, recording, systematisation, accumulation, storage, updating (amendment, alteration), retrieval, use, blocking, deletion and destruction; processing is carried out by automated means.

Purposes: to operate the Customer’s promotional mechanic (recording participation, issuing and accounting for prizes) and to give the Customer access to the data left by guests in the account area and its export. The Provider does not process this data for its own purposes under this instruction.

• The Provider undertakes to keep personal data processed under the instruction confidential and not to disclose it to third parties without the Customer’s consent, except where required by law.
• The Provider undertakes to comply with part 5 art. 18 and art. 18.1 of 152-FZ, to ensure the security of personal data during processing, and to meet the protection requirements of art. 19 of 152-FZ.
• The Provider undertakes, at the Customer’s request, to provide documents and other information confirming the measures taken under art. 18.1 and art. 19 of 152-FZ.
• The Provider undertakes to notify the Customer of the events set out in part 3.1 art. 21 of 152-FZ (including unlawful transfer of personal data and incidents causing it) without undue delay after they are identified. This term does not change the statutory periods within which the personal data controller must notify the competent authority.
• On termination of the agreement the Provider ceases processing and deletes the personal data processed under the instruction no later than 30 calendar days, unless another period is set by law or by the Customer’s direction.

The new notification wording applies to agreements entered into after this edition is published. For an agreement entered into under an earlier edition, the promise to notify no later than 24 hours after identification remains in force until the parties separately agree to change it. Publication of this edition, a further payment and consent to auto-renewal do not by themselves change this term of an existing agreement.

For the purposes of this section, the agreement ends when the Customer’s account is deleted — either on the Customer’s request in the account area (“Delete account”) or on a request sent to the Provider using the contacts in section 11, which the Provider acts on after receiving it. From the moment the account is deleted, access to it ends, processing of guests’ personal data under the instruction stops, and that data is deleted within the period stated above. Cancelling the subscription for an individual venue and the expiry of a paid period are not a termination of the agreement: the account remains, the instruction stays in force, and the guest data stays available to the Customer until the agreement ends.

The Customer, as the controller, is liable to the guest as a data subject; the Provider is liable to the Customer (part 5 art. 6 of 152-FZ).

9. Liability and limitations

The Provider does not guarantee a specific moderation outcome on review platforms, a number of new reviews, or a change in rating — those depend on the platforms and on the Customer’s guests. The Provider is not the organiser of the Customer’s promos and is not responsible for the prize pool, the issuing of prizes, or the Customer’s performance of their duties as organiser and as data controller.

The Provider’s liability is limited to the fees actually paid by the Customer for the last 3 (three) months preceding the circumstance giving rise to the claim. The Provider does not compensate lost profit.

The limitation of liability in this section does not apply to intentional breach of an obligation by the Provider (para. 4 art. 401 of the Civil Code).

There are no export restrictions: the service is a digital service and does not involve the export of goods.

10. Indemnity

If the Customer is an individual entrepreneur or a commercial organisation, the parties agree under art. 406.1 of the Civil Code that the Customer shall indemnify the Provider for property losses arising on any of the following circumstances:

• a guest or any other third party brings a claim against the Provider relating to the running of the Customer’s promo, its terms, the prize pool, or a refusal to issue a prize;
• a data subject brings a claim against the Provider, or a competent authority holds the Provider liable, in connection with the absence, invalidity or defect of the guest’s consent obtained by the Customer, or with inaccurate organiser details supplied by the Customer;
• a claim is brought against the Provider in connection with the Customer’s use of the service in breach of the law or of review-platform rules, including to publish fake reviews.

Indemnifiable losses are documented amounts actually paid by the Provider to a third party or to the state budget (including fines and awarded sums), plus reasonable legal costs; the total indemnity under this section is capped at RUB 500,000 per circumstance. Indemnification is made irrespective of any breach of obligation by the Customer and irrespective of causation (para. 15 of Resolution No. 7 of the Plenum of the Supreme Court, 24.03.2016).

This section does not apply to the extent that the losses were caused by the Provider’s intentional breach, or by processing of personal data carried out by the Provider otherwise than in accordance with the Customer’s instruction.

11. Provider details

Legal name

Individual entrepreneur Zolotarev Mikhail Igorevich

INN (tax id)

773319471109

OGRNIP (reg. no.)

319774600026268

Address

Moscow, Abramtsevskaya st., 12, Russia

Bank

JSC «TBank»

Account

40802810000006057610

BIC

044525974

Corr. account

30101810145250000974

Email

support@get5stars.ru

Phone

+7 930 600-36-30

Telegram

@zolotarev_mi