Terms of service (public offer)

1. Parties and general terms

The Provider is Individual entrepreneur Zolotarev Mikhail Igorevich (INN 773319471109, OGRNIP 319774600026268). The Customer is a business or individual who accepts these terms. The service is available at get5stars.ru and in the account area at app.get5stars.ru.

Acceptance of the offer is the payment for the service or the start of its use (including during the free trial). From that moment the agreement is concluded on the terms of this offer.

2. Subject of the agreement

The Provider grants the Customer subscription access to the get5stars cloud service — software (SaaS) that helps local businesses collect and monitor honest reviews. The service has two features, used separately or together:

• Review monitoring — automatic Telegram alerts for every new review on maps (2GIS, Yandex Maps and other supported platforms) for the Customer’s connected locations.
• Prize Wheel (Boost) — a QR mechanic: a guest leaves an honest review and receives a guaranteed prize from the Customer; staff have a prize-redemption console. It is the legal alternative to buying reviews, not a way to fabricate them.

The service is intangible (a digital service, software access); no physical goods are shipped. Country of origin of the service — Russia. The service is provided remotely over the Internet.

3. Access, timing and regions

Access to a paid feature is granted automatically right after the bank confirms payment — usually within a few minutes, with no wait and no physical delivery. The service is available 24/7, except for scheduled maintenance.

The service is provided remotely and is available in the Russian Federation and other countries — anywhere with Internet access. There are no regional restrictions on providing the service.

4. Price and payment

Prices are set by the tariffs published on the site: Monitoring from ₽199/mo per card, Prize Wheel from ₽490/mo per location. Current tariffs and term discounts are on the Pricing page. Prices are in Russian rubles.

Payment is made online by Visa, Mastercard, MIR cards, or via T-Pay. Payments are processed by JSC «TBank» internet acquiring (tbank.ru). Card details are entered on the bank’s secure payment page; the Provider does not receive or store them.

The service is billed by subscription. By paying, the Customer agrees to automatic recurring charges for the next period (1, 3, 6 or 12 months, depending on the tariff) until the subscription is cancelled. The first 14 days of each feature are free (trial); no card is required for the trial.

The Provider uses the simplified tax system; VAT is not charged to the Customer. A fiscal receipt (54-FZ) is issued for each payment and sent to the Customer’s email.

5. Cancellation and refunds

The Customer may cancel the subscription at any time in the account area with one click. After cancellation the next automatic charge is not made, and access remains until the end of the already-paid period, after which the feature switches to the free plan.

As the service is access to a working product provided continuously, payment for an already-used period is non-refundable. A refund for a paid but not-yet-used period is available on request to support. An approved refund is issued to the same card, within up to 10 business days.

For cancellation, a refund, or any billing question, email support@get5stars.ru, message Telegram @get5stars_bot, or call +7 930 600-36-30.

6. Rights and obligations

The Provider will grant access to paid features, keep the service operational and handle support requests. The Customer will use the service in line with the law and the review platforms’ rules, provide accurate data, and not use the service for review fraud, fake reviews or other bad-faith actions.

The Prize Wheel mechanic is run as a promotional campaign under advertising law. A prize is given for the fact of an honest review with any rating; rewarding only positive reviews is not allowed. Whether a specific review is published is decided by the platform’s moderation.

7. Personal data and security

Personal data is processed under Russian data-protection law (152-FZ) and the Privacy Policy. Data exchange between the user’s device and the service is encrypted (HTTPS/TLS). Card data is handled by the acquiring bank (JSC «TBank», PCI DSS) and is not passed to the Provider.

8. Liability and limitations

The service is provided «as is». The Provider does not and cannot guarantee a specific moderation outcome on review platforms, a number of new reviews, or a change in rating — those depend on the platforms and on the Customer’s guests. The Provider’s liability is limited to the amount paid for the period in dispute.

There are no export restrictions: the service is a digital service and does not involve the export of goods.

9. Provider details

Legal name

Individual entrepreneur Zolotarev Mikhail Igorevich

INN (tax id)

773319471109

OGRNIP (reg. no.)

319774600026268

Address

Moscow, Abramtsevskaya st., 12, Russia

Bank

JSC «TBank»

Account

40802810000006057610

BIC

044525974

Corr. account

30101810145250000974

Email

support@get5stars.ru

Phone

+7 930 600-36-30

Telegram

@get5stars_bot