Payment, access & refunds

Payment methods

Pay by Visa, Mastercard or MIR card, via T-Pay, or — where this method is available in the account area — via the Faster Payments System (SBP), confirmed in your bank’s app by QR code or link. Payments go through the secure JSC «TBank» internet acquiring (tbank.ru). The full card or account number and the CVV are never passed to us. For auto-renewal, the bank passes us a token for repeat charges plus, depending on the method, the card’s last 4 digits and expiry, or your bank’s name and its Faster Payments System member id.

A fiscal receipt (54-FZ) is issued for each payment and sent to your email. The Provider is on the simplified tax system; no VAT is charged.

What you pay for

Free costs 0 RUB indefinitely while the account and location exist. Pro is billed separately per location: 990 RUB/mo monthly and from ₽590/mo on longer terms. Pro includes the prize mechanic, monitoring and Telegram alerts. Current tariffs and term discounts are on the Pricing page. Free runs on any number of locations. The Pro trial starts automatically when a location is created: 14 days ordinarily, or 30 days on the first location with a valid personal invitation. No card is required for the trial.

When access turns on

Right after payment is confirmed, access to the feature opens automatically — usually within a few minutes. The service is digital: no physical delivery. It runs continuously and is available anywhere with Internet — across Russia and abroad.

Cancellation and refunds

Cancel the subscription any time in the account area with one click. After cancellation the next charge is not made, and access remains until the end of the paid period.

Payment for an already-used period is non-refundable (the service was provided continuously). A refund for a paid but not-used period is available on request. Money is normally returned the same way — to the same card, or via SBP to the same account; where that is impossible (for instance the card has been reissued or the account closed), the refund goes to other details of yours, agreed while the request is handled. The refund is made no later than 10 calendar days from the day the request is received; with an SBP refund the money normally reaches the account within a few minutes of the refund being processed. After a refund, the subscription for that location ends, auto-renewal turns off, and the location moves to the Free plan.

If you cannot sign in or want to request a refund, contact support.